Refund policy

We want every customer to have a smooth experience. This policy explains returns and refunds.

Return window
For orders in all markets, you may request a return of unused hardware within 30 days after delivery, subject to condition check and proof of purchase.

Eligible cases
Wrong item shipped, damage in transit, and verified hardware defects under warranty conditions.

Non-refundable / limited
Consumed prepaid data, activated plans, and delivered digital services are generally non-refundable unless required by law. Returns may be rejected for abuse, liquid damage, unauthorized modification, or returns without prior approval.

How to request
Contact support@iotesimglo.com with your order number and issue details before shipping anything back. Do not return without authorization.

Refund timing
Approved refunds go to the original payment method. Bank posting times vary.

Last updated: July 2026