Warranty Policy

IotesimGlo stands behind the T8 portable WiFi hardware. This Warranty Policy explains what is covered, what is not, and how to request support.

1. Coverage overview

For active IotesimGlo customers using a genuine T8 device under normal conditions, we provide lifetime hardware replacement for verified manufacturing defects (inspection-based).

“Active” means you purchased from IotesimGlo (or an authorized channel) and can verify your order / device identity when requested.

2. What this warranty covers

  • Manufacturing defects in the T8 hardware under normal use
  • Device failure that prevents normal power-on, WiFi hotspot, or CloudSIM connection after reasonable troubleshooting
  • DOA (dead-on-arrival) or early failure consistent with a hardware defect

Coverage applies to the T8 device hardware only — not to prepaid data, destination plans, or third-party services.

3. What this warranty does not cover

  • Consumed, activated, or expired prepaid data / destination plans
  • Issues caused by misuse, drop damage, liquid damage, extreme heat, or unauthorized modification / repair
  • Lost, stolen, or confiscated devices
  • Normal wear and tear, cosmetic scratches, or battery capacity decline from age / heavy use
  • Network outages, local carrier coverage gaps, or destination plan availability outside the hardware itself
  • Devices purchased from unauthorized sellers

4. How warranty support works

  1. Email support@iotesimglo.com with your order number, a short description of the issue, and photos/videos if helpful.
  2. Our team will try remote troubleshooting first (power cycle, WiFi connect, recharge QR / plan status).
  3. If a hardware defect is verified, we will arrange repair or replacement based on diagnosis and stock availability.
  4. Do not ship the device back until we send return authorization / instructions.

5. Replacement terms

Approved replacements are provided for the defective hardware unit. We may request return of the original device. Replacement units may be new or refurbished to equivalent performance. Warranty coverage continues for the replacement device under the same policy.

6. Warranty vs refund / return

This page covers hardware warranty (defect support / lifetime replacement for verified defects).

For unused product returns, wrong item shipped, transit damage refunds, and payment refunds, see our Refund & Return Policy.

7. Contact

Email: support@iotesimglo.com

Last updated: July 2026