Warranty Policy

IotesimGlo stands behind the T8 portable WiFi hardware. This policy explains the 12-Month Limited Hardware Warranty included with the device and the separate Lifetime Device Care loyalty benefit available to qualifying returning customers.

1. 12-Month Limited Hardware Warranty

For the original purchaser, IotesimGlo warrants a genuine T8 device against verified manufacturing defects for 12 months from delivery, when the device is used under normal conditions.

This limited warranty does not require the purchase of an additional IotesimGlo data plan.

What the limited warranty covers

  • Manufacturing defects in the T8 hardware under normal use
  • A hardware failure that prevents normal power-on, WiFi hotspot operation, or supported CloudSIM connection after reasonable troubleshooting
  • A dead-on-arrival device or initial activation failure consistent with a verified hardware defect

Coverage applies to the T8 device hardware only. It does not cover prepaid data, destination plans, network availability, or third-party services.

2. Lifetime Device Care Loyalty Program

Lifetime Device Care is a complimentary loyalty benefit for eligible returning IotesimGlo customers. It is separate from the 12-Month Limited Hardware Warranty.

Eligibility

To qualify for a replacement under Lifetime Device Care:

  • You must be the original purchaser of a genuine eligible T8 device.
  • The original device must have completed at least one successful activation and show normal IotesimGlo service use.
  • You must have completed at least one qualifying paid IotesimGlo data-plan renewal after using the data included with the original purchase.
  • Your most recent qualifying IotesimGlo data-plan purchase must have occurred within the 15 months preceding the replacement request.
  • You must provide the original order number and device identifier.
  • You must complete required remote troubleshooting and, when requested, return the original device for inspection.

Replacement benefit

If an eligible device experiences a verified hardware failure under normal use, IotesimGlo may provide a new or professionally inspected equivalent replacement device.

  • Replacement devices do not include a new data plan.
  • Any transfer of remaining eligible IotesimGlo service is subject to technical availability and account verification.
  • Lifetime Device Care is limited to one approved replacement per eligible device during any 24-month period.
  • Eligibility continues only while the customer meets the program requirements above.

3. Exclusions

The 12-Month Limited Hardware Warranty and Lifetime Device Care do not cover:

  • Loss, theft, confiscation, accidental damage, drop damage, liquid damage, misuse, or extreme heat
  • Unauthorized modification or repair
  • Cosmetic wear, scratches, or normal battery-capacity decline
  • Consumed, activated, or expired prepaid data and destination plans
  • Network outages, local carrier coverage gaps, or third-party SIM and service issues
  • Damage caused by an incompatible or incorrectly used third-party product or service
  • Devices purchased from an unauthorized seller

4. How to request support

  1. Email support@iotesimglo.com with your order number, device identifier, issue description, and photos or videos if helpful.
  2. Complete the troubleshooting steps provided by our support team.
  3. If requested, return the original device using the authorization and instructions we provide. Do not ship a device without authorization.
  4. After diagnosis or inspection, we will confirm whether repair, replacement, or another resolution applies.

5. Replacement terms

Approved replacement units may be new or professionally inspected units with equivalent performance. This policy is limited to the original purchaser, is non-transferable, and cannot be exchanged for cash.

6. Returns and refunds

For unused-product returns, wrong items, transit damage, and payment refunds, see our Refund & Return Policy.

7. Program updates

IotesimGlo may update Lifetime Device Care prospectively. Any claim already approved before an update will be handled under the terms in effect when it was approved. Nothing in this policy limits rights that cannot be excluded under applicable law.

8. Contact

Email: support@iotesimglo.com

Last updated: August 2026