Refund & Return Policy

We want every customer to have a smooth experience. This policy explains returns and refunds. For long-term hardware defect support, see our Warranty Policy.

1. Return window

Unused T8 hardware may be returned within 30 days of delivery, subject to condition check and proof of purchase.

If a product page or campaign explicitly states a longer trial (for example, a 60-day trial), that published campaign term applies for that offer.

2. Eligible return / refund cases

  • Unused hardware returned within the return window in resalable condition
  • Wrong item shipped
  • Damage in transit (report promptly with photos and tracking details)
  • Verified hardware defects — may be resolved by refund, repair, or replacement under our Warranty Policy

3. Non-refundable / limited

  • Consumed prepaid data, activated plans, and delivered digital / data services are generally non-refundable unless required by law
  • Returns may be rejected for abuse, liquid damage, unauthorized modification, missing accessories, or returns sent without prior approval
  • Unless required by law or stated in writing, original shipping fees and payment processing fees may be non-refundable

4. How to request a return or refund

  1. Contact support@iotesimglo.com with your order number and issue details before shipping anything back.
  2. Provide photos or videos if requested.
  3. Wait for return authorization. Unauthorized returns may be refused.

5. Inspection and refund timing

Approved returns are inspected after receipt. Refund amount may be adjusted if items are incomplete, misused, or outside policy scope.

Approved refunds are issued to the original payment method. Bank posting times vary by provider.

6. Lifetime hardware support

Lifetime device replacement for verified manufacturing defects is described in our Warranty Policy (inspection-based, normal use, active customers).

Last updated: July 2026