🔹 Refund & Return Policy

At IotesimGlo, we are committed to providing high-quality portable WiFi devices and reliable service. If you are not fully satisfied with your purchase, we are here to help.

1. 60-Day Risk-Free Trial

We offer a 60-day risk-free trial starting from the date of delivery.

If you are not satisfied for any reason within 60 days, you may return the device for a full refund.

2. Return Eligibility

To be eligible for a return, please ensure that:

  • The device is in good working condition

  • All original accessories are included

  • The product is not physically damaged

  • Proof of purchase is provided

Returns that do not meet these conditions may not be accepted.

3. Non-Refundable Items

The following items are non-refundable:

  • Used or expired data plans

  • Promotional or free bonus data

  • Customized products (if applicable)

4. Return Process

To initiate a return, please contact our support team at:

📧 support@iotesimglo.com

Please include your order number and reason for return.

Our team will provide you with return instructions within 24–48 hours.

5. Refund Processing Time

Once we receive and inspect your returned item:

  • Refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective

  • We recommend using a trackable shipping service

  • We are not responsible for lost return shipments

7. Damaged or Defective Products

If you receive a defective or damaged product, please contact us within 7 days of delivery.

We will arrange a replacement or full refund at no additional cost.

8. Contact Us

If you have any questions regarding returns or refunds, please contact:

📧 support@iotesimglo.com
🌐 www.iotesimglo.com

Last Updated: February 2026